Food & Beverage
Operations
How the experience is delivered: the documents, menus and standards that support every service.
- Document LibraryEvery SOP, training reference, concept and safety document, searchable by venue and type.18 documents
- Menus LibraryBar Sur, Latitude 55, Wine, In-Suite and Kids’ menus.5 menus
- Operational ReferenceRestaurant service standards, table setup and the Asado service sequence.Restaurant & bar
Consistency
Cocktail specifications, bar opening readiness, table setup standards and verified handovers support repeatable service.
Bar Opening & Closing DutiesTraining
The POS ordering guide, the Asado talking points and guest-experience SOPs provide a common reference for onboarding.
Bar Sur POS Ordering GuideGuest Engagement
The welcome beverage, pisco journey, pass-arounds and hot chocolate moment connect regional ingredients with personal hospitality.
Chilean Pisco Tasting ExperienceSafety
The allergen matrix covers every service and contingency menu. It is a restricted operational reference.
Allergen Matrix with Contingency MenusSource documents describe the programme’s framework, not audited performance results. Pending approvals remain identified on each document.