Operations

Operational Reference

The standards behind each service, grouped by where they are used.

Restaurant service

Latitude 55 · SOP

Asado Dinner Experience

Service sequence and ownership for the Asado dinner, from greeting to farewell, including the buffet/hybrid contingency.

Version 1.0 (file v6.1) · October 2026 · approval to confirm

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Latitude 55 · SOP

Pre-Dinner Pass-Arounds

Canapé and cocktail pass-around service at Bar Sur and the fireplace ahead of the Asado dinner.

Version 1.0 · October 2026 · approval to confirm

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Latitude 55 · SOP

Hot Chocolate Surprise & Delight

A discretionary fireside hot chocolate cart moment, deployed at the Restaurant Manager’s discretion.

Version 1.0 · October 2026 · approval to confirm

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Latitude 55 · Training

Asado at the End of the World — Talking Points

Concept, storytelling, provenance, wine and the service talking track for the Asado dinner.

Internal service talking track · date not supplied

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Table setup standards

Latitude 55 · SOP

Breakfast Table Set-Up

Reference photograph and alignment rules for every breakfast cover.

Version 1.2 · October 2026 · approval to confirm

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Latitude 55 · SOP

Lunch Table Set-Up

Reference photograph and alignment rules for every lunch cover.

October 2026 · approval to confirm

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Latitude 55 · SOP

Dinner Table Set-Up

Reference photograph and alignment rules for every dinner cover.

October 2026 · approval to confirm

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Food safety

Interactive reference

Allergens
& dietary

Latitude 55 · Safety Restricted reference

Allergen Matrix with Contingency Menus

Interactive food allergen and dietary reference covering the Cormorant dining programme and contingency menus.

Final · all 11 worksheets · readable copy hides empty rows only

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Bar service

Bar Sur · SOP

Bar Opening & Closing Duties

Daily readiness, freshness, station setup, equipment care and verified shift handovers, with four original checklists.

Version 1.0 · October 2026 · approver not recorded

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Bar Sur · SOP

Welcome Beverage Experience

Calafate Sour and alcohol-free Rhubarb Sour arrival rituals, preparation, service and quality controls.

Version 1.0 · October 2026 · approval to confirm

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Bar Sur · SOP

Chilean Pisco Tasting Experience

The Grape, The Oak, The Fire and a Pisco Sour finale, with host guidance and responsible-service controls.

Version 1.0 · September 2026 · approval pending

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Bar Sur · Training

Bar Sur POS Ordering Guide

Actual terminal screens and the complete ordering journey, with standards and a quick reference.

Version 1.0 · October 2026

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For the guest-facing story, see the Asado experience.